Junior Back Counter Parts Specialist

The Back Counter Parts Specialist is responsible for providing parts service to internal customers.

Shop by determining needed parts and accessories and ensuring proper parts are obtained.

PRIMARY OBJECTIVES OF BACK COUNTER PARTS SPECIALIST

PROVIDE NECESSARY PARTS TO ANY INTERNAL CUSTOMERS

  • Use computers and cataloguing to determine correct parts, pricing, and availability of parts.
  • Work independently to provide adequate customer service on the full line of automotive franchises
  • Order special parts and make determinations regarding, quality, price, and shipping availability.
  • Assist other parts counter staff when needed.
  • Back up Parts Specialist in their absence.
  • Prepare detail estimates for customers.
  • Provide invoices and quotes to internal customers based on parts needed.
  • Ensure all internal parts requests are billed on work orders.

OTHER DUTIES

  • Assist with inventory counts.
  • Assist in keeping parts area clean, stocked, and orderly.
  • Operate forklift, after required training and certification.
  • Participate in all training programs that are made available.
  • Keep current on new products and product updates.
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills.
  • Attention to detail and high level of accuracy.
  • Very effective organizational and time management skills.
  • Computer skills including spreadsheet and word-processing programs and email at a highly proficient level.
  • Knowledge of basic automotive systems and components.
  • Commitment to customer satisfaction.
  • Mechanical knowledge to be able to understand customer needs.
  • Must be able to work one-on-one with customers, both in person and over the phone.
  • Must have computer experience including Microsoft Office, email, and internet.
  • Must be able to read and write and have the capacity to complete required paperwork and records.

WORK REQUIREMENTS

  • Must have a valid driver’s license and transportation.
  • Must be able to pass background checks and pre-employment drug screening.
  • Must be able to spend hours sitting and using office equipment and computers, which can cause muscle strain.
  • Must have the stamina to maintain attention to detail despite interruptions.
  • Must have the ability to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.
  • Must become proficient with the in-house business systems and other vendor’s software as required to determine needed parts.
  • Must be able to frequently perform lifting and carrying of vehicle components, parts.
  • Must occasionally lift vehicle components / parts weighing up to 150 pounds, with assistance from co-workers.
  • Must be able to complete tasks that may require bending and heavy lifting.
  • Must be able to climb stairs.
  • Must be able to withstand working in various conditions including cold and heat, and indoor/outdoor settings including warehouse, service area, and outside of the building.

TO APPLY

Apply online or email This email address is being protected from spambots. You need JavaScript enabled to view it. with a resume and references. All new employees are required to undergo National Police and Medical Clearance. All applications are held in confidence.






Service Advisor / Assistant Service Manager

Our Mount Barker Dealership in the Adelaide Hills provide solid foundations for our 4-strong top ten franchises being Volkswagen, Subaru, GWM Haval, Holdens and our used cars.

Duttons is a successful business with over 100 employees and we are seeking a self-motivated, experienced Service Advisor / Assistant Service Manager to join our team. We are looking for a team member who will create “superior customer service” for our clients.

Reporting directly to the Service Manager, this is a highly professional, customer focused role which is based on best practice.

Duttons philosophy is to strive for continuous improvement and for being “Genuine and Easy to do Business with”.

What we are looking for:

  • Excellent time management skills;
  • Customer focus at all times;
  • Sound knowledge of process and procedure;
  • Strong communication skills;
  • Positive attitude;
  • Experience in customer service and/or automotive industry;
  • Current vehicle drivers’ licence with the ability to drive manual vehicles;
  • Ideally, you will have experience in dealing with administration and warranty issues.

What the role entails:

  • All customer service enquiries;
  • Invoicing and liaising between the customer and the workshop;
  • Relate with customers to find out their exact needs;
  • Identify the make, model and variations of motor vehicles and automotive equipment;
  • Prepare invoices, including the processing of cash/credit transactions;

What Duttons offer:

  • Ongoing development and support;
  • A dedicated and fun working environment;
  • Remuneration commensurate with your track record and customer service experience;
  • Rare substantial, stable, long term career opportunity with a successful and progressive company.

TO APPLY

  • Send application to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 8393 8130 mobile 0412 221 970 to discuss.
  • When applying, please include cover letter, resume and referees.
  • All new employees are required to undergo National Police and Medical Clearance.
  • All applications are held in confidence.





Ironman 4x4 Sales Hero – Murray Bridge

You can only access the real Australia with a 4x4. The iconic Australia, from the desert to the sea!

So, what is a Duttons Ironman 4x4 sales hero?

  • They are a person that loves adventure and exploring and using a 4x4 to get there... and back.
  • A Duttons Ironman 4x4 sales hero loves camping, outdoors, discovering and touring, all using their 4x4.
  • A Duttons Ironman 4x4 sales hero needs to be able to understand the customer as not all customers are the same.

Some customers:

  • Are recreational 4x4 users who want to travel the country.
  • Push their 4x4 to the limits in the bush.
  • Are tradies that use their 4x4 as a workshop on wheels.
  • Fleet companies that are trying to protect their investment while getting the job done.
  • A family that uses their 4x4 to go camping for the weekend or a short holiday.

The hero must be able to speak to ALL THESE DIFFERENT CLIENT CLASSES NOT JUST THE BUSH BASHER.

So why is this important?

  • Because to be authentic is to be real.
  • Four-wheel driving in Australia is very hard on the vehicle and without the correct set up and preparedness, the outcome could be dire.
  • The right sales hero will be able to communicate and educate our customers.
  • They will understand the conditions that our customer is likely to experience and will be able to correctly advise on the products and services required to satisfy their wants and needs.
  • They would understand the 4WD industry and understand the differences in products to be able to explain the benefits of the Ironman 4x4 range.
  • They will be able to generate sales and grow the Ironman 4x4 brand in our business.
  • They will become the ‘go to’ person inside our business for all our staff team for all things 4x4 and Ironman 4x4.

What qualities should I look for in a “Sales Hero”

  • Great 4WD and travelling knowledge and experience.
  • Great communication skills.
  • Honesty and integrity.
  • A problem solver.
  • A “can do” attitude.

Sales experience

  • A high level of organisational skills so they can efficiently handle sales enquiries, completing quotes and sales, process orders, manage stock inventory, scheduling and booking of jobs, liaising with customers

To apply

  • Send application to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • When applying, please include cover letter, resume and referees
  • All new employees are required to undergo National Police and Medical Clearance.
  • All applications are held in confidence.